Retailers have traditionally thought in terms of distribution channels and have structured their internal systems and metrics around them. But that channel-centric thinking is at odds with how customers actually engage with retailers. For example, customers may start their journey […]
Stop Thinking Omnichannel, Start Talking Harmonic Retail Read More »
Everyone wants to be part of a brand\’s come up story nowadays. In today\’s retail startup environment, entrepreneurs start off small and unknown with the hope of a rags-to-riches narrative with a devoted millennial following. And judging by the brands
Millennials Are Getting Bored with Startups Read More »
Recently the Wall Street Journal reported that Kroger has struggled to come to grips with the impending online grocery upheaval. While Kroger has tried many new things – from testing digital shelving to embarking on autonomous vehicle delivery, one Kroger
Ocado: Tom Hanks or C. Thomas Howell? Read More »
For sure, Amazon took all the oxygen out of the room and the breath away from the entire retail industry. And it continues … except for one retailer. As it turns out, Amazon was but a tweak in the nose
Amazon Go Stores Will Go: Walmart Eats Their Lunch Read More »
We have been reporting about the customer service experience for years – following the arc of the neighborhood store in the 50s where everyone knows your name to the AI-infused tech age of drone delivery where, when and how our
It\’s hard to sit on the sidelines and read the dialogue about Hudson Yards and the recent Wall Street Journal story about declining traffic to the American Mall. I am delighted that the prescriptive solution of \”adding to the experience\”
Throwing Rocks Over the Shopping Mall Fence Read More »
Four years later, I still say, \”The TJX business model is not easily copied.\” In fact, one could make the case that the specific differentiators and advantages that have been crafted into its DNA cannot be duplicated, period. With the
TJX: Next Move to Total Dominance Read More »
No retail segment is more competitive than the mass segment, where retailers sell many of the same SKUs and must therefore compete based on differentiated consumer perceptions of value, access, convenience and customer experience. In 2016, the Target Corporation —
Target’s New Business Model is Still a Work in Progress Read More »
Shoptalk and South by Southwest ran consecutively this year. In spending time at both, certain correlations stood out. The implementation of artificial intelligence in retail was examined in detail at Shoptalk, whereas its role in our overall economic activity and
How Artificial Intelligence is Changing Retail, Culture, and Everything Read More »
Do you remember the term \”information superhighway?\” In the early to late 1990s it was the go-to expression used by every journalist, techno-geek and politician to explain the speed at which data was transmitted over the web. However, the high-speed
Speeding Up on the Information Superhighway Read More »
